Showroom

On December 27, 2023, our company received an inquiry from Russia about a 3-ton spider crane. When the customer came to inquire, he said that it would be needed by the end of January. Obviously, the customer needs are more urgent. Our sales staff directly gave him a screenshot of the price of the product that had been reported to Russia before. Then we shared with him our feedback on the Russian spider crane we had dealt with – the customer in Kemerovo. The customer was obviously attracted. Then the customer described the need for transportation to Moscow, requested remote control, diesel engine and electric drive, and wanted to contact the customer to make a deal.

At this time, the customer did not study our quotation carefully, so the salesperson typed our detailed configuration – the Russian version and sent it to him, which dispelled the customer’s doubts. And because the Russian spider crane market is special, there is a disposal tax, which is extremely high and targets self-driven fuel machinery. For this reason we can only disassemble and ship. Direct quote DDP terms. The customer had concerns about dismantling so much, and then the salesperson communicated with the Kemerovo customer and needed his help. After the two parties communicated, the customer obviously had no doubts and was interested in placing an order. But users are starting to take the New Year’s holiday. Until customer No. 2024.01.09 came to inquire about whether the low-temperature working environment can be used. After the salesperson sent the engine working environment manual found on Yanmar’s official website to the customer to solve the problem, the customer finally decided to buy it.

However, the user’s address is in Voronezh and he wants us to update it to Voronezh. However, the shipping price to this place is extremely high, and the price of shipping to Moscow is cheaper. After analyzing the pros and cons, the user chose to ship to Moscow.

Finally, there is the issue of payment. The user initially wanted to pay in euros through Alibaba’s payment link, but later discovered that the only way Alibaba charges Russian transfers is RMB, and it also charges high commissions. The salesperson began to communicate with the user to directly wire the payment to our account, but the customer never responded. The salesperson found their company information on their official website, carefully modified the contract information, and sent the contract directly. Explain to them that all they need to do is provide their bank account information and we’ll take care of everything. Sure enough, their boss sent their bank information directly the next day after the contract was issued. Then on January 18, 2024, the user paid 50% of the advance payment.

We take the initiative when the customer is about to pay. Sometimes we do not need the customer to respond. We directly put the payment plan in front of the customer and provide the customer with a plan, and the customer will consider it themselves.